AKINA operates this webshop and website, including all related information, content, features, tools, products, and services, with the purpose of providing you as a customer with a curated shopping experience (“Services”). This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read and understood this Privacy Policy, including how we collect, use, and isclose your information.

Personal Data We Collect or Process

When we use the term “personal data,” we refer to information that identifies you or can reasonably be linked to you or another individual. Personal data does not include information that has been collected anonymously or anonymized so that it cannot be used to identify an individual.

Depending on how you interact with the Services, where you live, and what is permitted or required under applicable law, we may collect or process the following categories of personal data, including derived data:

  • Contact information, including name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit and payment card details, account information, transaction details, payment method, payment confirmation, and other payment-related data.
  • Account information, including username, password, security questions, preferences, and settings.
  • Transaction information, including products you view, add to cart, add to a wishlist, purchase, return, exchange, or cancel, as well as previous transactions.
  • Communications with us, including information you share with us when contacting customer service or otherwise communicating with us.
  • Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.
  • Usage information, including how and when you interact with or navigate the Services.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you, for example when you create an account, visit or use the Services, communicate with us, or otherwise provide information to us.
  • Automatically through the Services, including from your device when using our website or products, and through cookies and similar technologies.
  • From our service providers, when we use them to deliver technological or operational services and when they process personal data on our behalf.
  • From partners or other third parties.

How We Use Your Personal Data

Depending on how you interact with us, we may use your personal data for the following purposes:

Delivery, Customization, and Improvement of Services

To provide the Services to you, including completing purchase agreements, processing payments, fulfilling orders, remembering preferences, sending account-related communications, managing returns and exchanges, administering your account, arranging delivery, enabling reviews, and creating a more personalized shopping experience.

Marketing and Advertising

To send marketing and promotional communications via email, SMS, or post, and to display targeted advertising based on your activity on the Services or other websites.

Security and Fraud Prevention

To protect accounts, enable secure payments, detect and prevent fraud, illegal or harmful activity, and safeguard our Services.

Communication

To provide customer support, respond to inquiries, and maintain our relationship with you.

Legal Purposes

To comply with applicable laws, respond to lawful requests from authorities, and enforce our terms and policies.

Disclosure of Personal Data

We may disclose your personal data in the following circumstances:

  • To Shopify, suppliers, and partners who provide services on our behalf (such as payment processing, IT services, analytics, customer support, warehousing, and delivery).
  • To marketing partners for advertising purposes.
  • When you request or consent to such disclosure, for example in connection with product delivery or the use of social media features.
  • To affiliated companies.
  • In connection with business transactions, legal obligations, or to protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal data in order to provide and improve the Services. Your information may be transferred to and processed in countries outside of your country of residence. Shopify may use your information in connection with enhanced or additional features. Shopify is responsible for such processing.

You can learn more by reviewing the Shopify Consumer Privacy Policy and exercise your rights via the Shopify Privacy Portal.

Third-Party Websites

The Services may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of such websites.

Children’s Information

The Services are not intended for children. We do not knowingly collect personal data from children under the applicable age of majority.

Data Security and Retention

No security measures are completely secure. The retention period for personal data depends on the purpose of processing and applicable legal requirements.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request deletion
  • Request correction
  • Request data portability
  • Manage or withdraw marketing consent

Residents of the EU/UK may also have the right to object to processing or withdraw consent where applicable.

Complaints

You may contact us if you have any complaints. You also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer personal data internationally and rely on recognized transfer mechanisms, including the EU Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

Contact

If you have any questions or wish to exercise your rights, please contact us at hello@akinaskin.com.

AKINA is the data controller in accordance with applicable data protection legislation.